You are not satisfied with the product you purchased. You can return it.

Return Policy

You may return a product within 14 days from receipt. If you are returning a product you should contact us on sales@erka.gr or call us at 210-2518261 for the reason you wish to return the product as well as the manner in which we can best serve you.

1. Exchange

We will do our best to exchange the returned product whether this was different size or you wish to purchase another item. For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product.

2. Reimbursement

Reimbursement to your chosen bank account or the credit card you charged, within 30 calendar days from the receipt of the returned product.

Note

In the case exchange is not possible due to lack of availability for the requested item, we will contact you offering you the choice 2.

All the returned products should be in their original quality state and labels should not have been removed.

All products returned to Erka Mare warehouse, go through a very thorough quality examination.

The responsibility for returning the product to Erka Mare warehouses is exclusively that of the customer. This is why you should make sure the product is properly packaged when returned.

The returned items should be sent to the following address:
Erka Mare
2 ISTROU str & Irakliou 174, 11142
Rizoupoli, Athens
Greece
Tel.: +30 210 2518261